Ever since COVID-19 entered into India, we geared up to fight against it with all our might. But, the crisis was unprecedented and so, our response also had to be. We had to learn the new ways of living in the “New Normal” and then “New Abnormal”. We had to protect our clients, employees, and all stakeholders from the far-flung wave of COVID infection. Our focus was not only to survive or thrive alone. “To grow and win together” has always been our motto. For this, we learned a lot of things such as resilience, strength, courage, innovation, and selfless service in our training sessions.